WHOLESALE TERMS & CONDITIONS
We pride ourselves on the handmade small batch goodness of Kiki's and back every jar! If a product you purchased from us is deemed defective, we will issue a replacement or a refund. However, refunds or replacements may not be issued for non-defective products. We do not offer swap outs or buy backs for any unsold product. Refunds are made using the same payment method as the original purchase.
Please note: Kiki's discretion shall be final in determining whether a product is considered “defective.”
Since product packaging is designed to protect its contents, refunds or replacements will not be issued for items with cosmetic blemishes such as dented box corners or scuffed labels.
To be eligible for a replacement or refund, please provide us with the following: Description of the defective product, barcode number, and photos of the product, its packaging, shipping container, shipping materials, and the shipping label. Thank you!
Selling on Third Party Sites
We allow anyone purchasing Kiki's wholesale to sell our products in their own brick & mortar stores, or on their own branded website. However, we do not allow the re-sale of any Kiki's products via 3rd party sellers, whether brick & mortar or online. That includes Amazon, eBay, or other popular e-commerce platforms. Kiki's shall be the only company allowed to sell our products via 3rd party sites. We do this to ensure brand consistency and quality across Sales channels. Anyone found to be in violation of this policy may find their wholesale account terminated at the sole discretion of Kiki's.
Cancellation of wholesale orders by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions, will be reimbursed to Kiki's.