SHIPPING & RETURNS
GROUND (2-10 DAY) SHIPPING
All domestic U.S. orders are shipped via USPS Ground or Priority Mail and will typically arrive within 2-10 business days.
Unfortunately we are unable to offer international shipping at this time. We hope to offer this one day soon!
We pride ourselves on the handmade small batch goodness of Kiki's and back every jar! If a product you purchased from our website is deemed defective, we will issue a replacement or a refund. However, refunds or replacements may not be issued for non-defective products. Refunds are made using the same payment method as the original purchase.
Please note: Kiki's discretion shall be final in determining whether a product is considered “defective.”
Since product packaging is designed to protect its contents, refunds or replacements will not be issued for items with cosmetic blemishes such as dented box corners or scuffed labels.
To be eligible for a replacement or refund, please provide us with the following: Description of the defective product, barcode number, and photos of the product, its packaging, shipping container, shipping materials, and the shipping label.
If products are purchased from other retails, customers must address returns or replacements directly with that specific retailer.